Here, we provide straightforward and transparent details about our Terms of Service, Privacy Policy, Shipping and Delivery, and Returns Policy. We encourage you to take a moment to review these essential documents:
Terms of Service: This outlines the guidelines for using our website and services. By accessing our site, you agree to follow these rules.
Privacy Policy: Here, we explain how we collect, use, and safeguard your personal information. Your privacy is a priority for us, and we are dedicated to protecting your data.
Shipping and Delivery: This policy offers insights into our shipping methods and delivery timelines. We aim to ensure a smooth experience, and this information helps clarify how we deliver your orders efficiently.
Returns: Our Returns Policy details the process for returning or exchanging items purchased from our site.
Violations may consist of:
-
Impersonation, copyright violations, or misleading information
-
Non-consensual nudity or sexual content
-
Violent, graphic, offensive, or dangerous material
-
Harassment, cyberbullying, or hate speech
-
Misinformation regarding COVID-19
-
Content that promotes illegal activities
Privacy Policy
Effective Date: May 1, 2007
At Printdrop Express, we deeply value our users' privacy. Your trust is essential to us, and we understand you may have concerns about how we collect, use, and disclose your personally identifiable information ("Personal Information") when you use our website, www.printdropexpress.com (the "Website"), and the services we offer ("Printdrop Express Services"). This Privacy Policy explains what information we collect, how we collect it, and how we handle it. By using our Website, you agree to the practices outlined in this Privacy Policy.
Changes to Our Privacy Policy
We may update this Privacy Policy from time to time. If we make changes, we will notify you via email, a notice on our homepage, or an alert in your account upon your next login. It’s important to review the updated Privacy Policy to ensure you understand our practices. Please note that if your cookies are disabled, you may not receive these notifications.
Information We Collect
Personal Information: We collect Personal Information that you provide to us, including your name, mailing address, phone number, email address, credit card details, and financial information.
Non-Personal Information: We also gather non-personal information, such as your browser type, the URL of the previous site you visited, your ISP, operating system, and your Internet Protocol (IP) address. This information does not identify you personally.
How We Collect Your Information
Directly From You: We collect Personal Information when you provide it, such as during a purchase or account registration, where we may ask for your name, address, email, and other relevant details. If you subscribe to our newsletter, we will collect your email address.
Communications: Any information you share with us through communication will be collected.
Analytics and Reporting: We utilize analytical technologies to gather non-personal information, including domain names, IP addresses, browser types, and usage patterns. We may use web beacons and cookies with our partners to monitor and enhance our Website and services.
Use of Your Information
Personal Information: We primarily use your Personal Information for internal purposes, including managing the Website, fulfilling orders, improving services, and customer support. For instance, if you create an account, we will use your information to communicate with you regarding your account and transactions.
Non-Personal Information: This information helps us track Website usage and improve our services.
Disclosure of Information
To Successors: We do not disclose your Personal Information to other companies.
To Unaffiliated Third Parties: We will not share your Personal Information with unaffiliated third parties.
To Affiliates: We do not disclose your details to affiliates, except for our couriers.
Non-Personal Information: We do not disclose Non-Personal Information to any third parties.
Cookies and Web Beacons
Cookies are small files placed on your computer to enhance your experience on our Website. They help us track usage and allow automatic login. Web beacons are tiny graphics that monitor user behavior on our Website or in emails. Cookies and web beacons from Printdrop Express are not linked to Personal Information.
Protecting Your Information
We take reasonable measures to protect your Personal Information from unauthorized access or disclosure. However, no transmission over the Internet can be guaranteed as completely secure. While we strive to protect your data, we cannot ensure absolute security.
Accessing Third Party Websites
This Privacy Policy does not apply to third-party websites you may visit through our Website. We cannot control how those sites may use your Personal Information, so we recommend reviewing their privacy policies before sharing any information.
Children’s Privacy
Our services are intended for users aged 13 and older. We do not knowingly collect Personal Information from children under 13 and will delete any such information from our records. Users aged 13 to 17 must have parental or guardian supervision and can request the deactivation of their Personal Information.
Opting Out
You can opt out of certain uses of your Personal Information, such as receiving marketing communications. If you wish to stop receiving newsletters or promotional materials, follow the instructions in those communications or contact us at info@printdropexpress.com. You can also manage your preferences through your account settings.
Contact Us
For further information, please click on the links above to read each policy in full. If you have any questions or concerns, feel free to reach out to our friendly support team at info@printdropexpress.com!
---------------------------------------------------------------------------------------------------------------------------------------
Returns Policy
At Printdrop Express, we strive to deliver high-quality prints. If you are not satisfied with your product, please follow these steps to initiate a return or request a replacement:
-
Email Us: Send your request to info@printdropexpress.com with the following details:
-
Date of purchase
-
Order number
-
Item you wish to return
-
Reason for return
-
A photo showing any faults or damage
Once we receive your email, we will arrange a replacement or refund, provided your order complies with our return policy. You may need to return the product to us.
What Can Be Returned
We only accept returns for items that are faulty, damaged, or have printing errors. Once an order is placed, it is added to our production queue immediately, and we cannot edit or cancel it. Returns must be initiated within 14 days of receiving your order. We do not accept returns for items that show noticeable wear or makeup stains. All returns must align with our user agreement.
We do not offer refunds or exchanges for:
-
Change of mind
-
Errors in approved proofs
-
Issues from non-print-ready artwork
-
Shipping or supplier delays
-
Incorrect garment sizes chosen by the customer
Please note: Sizing measurements online are within ±2 cm. Any discrepancies outside this range will be considered faulty. Proof approval is crucial, and payment signifies your approval of the provided proof.
Ensure that your artwork, quantity, and shipping address are correct before payment. We are not liable for errors made by couriers once the order has been dispatched correctly.
Important: Once an order is placed and paid for, it cannot be edited or canceled, subject to stock availability.
Order Cancellations
If you need to cancel an order, please note that a cancellation or restocking fee starting at $35.00 will apply. This fee covers the safe return of garments to the original supplier and helps minimize waste.
Delivery Timeframes
Processing and delivery times can vary due to the nature of printing. While we aim for a quick turnaround, we cannot be held responsible for courier errors (Australia Post, Startrack,...). If you choose express shipping to a rural or international location not covered by the Australia Post National Express Post Network, we cannot guarantee delivery times.
Please contact us before placing your order to ensure timely delivery. We’re here to help!
Washing Instructions
To maintain your garments, please follow these washing guidelines:
-
Use cold water
-
Select a gentle cycle
-
Wash inside-out
-
Do not tumble dry
-
Dry in shade
Proper washing prevents shrinkage. If you believe your garment has shrunk despite following these instructions, please email us as per our return process.
Note for Online Orders and Custom Artwork
While we are dedicated to customer satisfaction, there are circumstances beyond our control. Please understand that we cannot be responsible for:
-
Spelling, punctuation, or grammatical errors made by the customer
-
Mistakes approved by the client after receiving a proof (if applicable)
-
Low-quality artwork uploaded by the client resulting in poor prints
-
Variances of up to 5% in design colors and sizes
-
Differences in actual garment colors
-
Errors in user-selected options (such as product type or size)—please refer to our size guide for accurate measurements
-
Garment shrinkage during washing
-
Courier delivery timeframes
All orders placed via phone, email, or in-person follow the same return procedures and Proof Approval Disclaimer. Verbal agreements, invoice payments, or approval emails authorize us to proceed with your order. Clients must thoroughly review their details before approval.
We take great care in printing your artwork, but we are not liable for client errors. Due to the production process, colors, positioning, size, and scale are indicative only.